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SHIPPING POLICY

We aim to ship all orders that are in stock within a couple of days of receipt. If there is going to be a significant delay, for example if the artwork needs to be framed, we will contact you and let you know when you can expect your purchase.

Commissions can take a considerable amount of time given the nature of the work but that will be discussed at the time of talking through your requirements. 

Orders will be sent out using Royal Mail, first class.

However, due to COVID 19 our shipping partners tell us that orders may take a day or two more than usual to arrive - we will email you as soon as we post your parcel so that you know that it is on its way.

RETURN & EXCHANGE POLICY

We hope that you will be happy with your purchase however we understand that in some cases customers can changed their mind about their purchase. If for any reason you would like to return your artwork, please do so within 7 days of receipt. We will refund you as soon as we receive the item in its original condition.

 

 Unfortunately all commissioned pieces are non-refundable once they move into the production stage however it may be possible to make amendments to orders in the time preceding production.

 

For any queries on new or existing orders please contact us at cressida@reidandmason.co.uk.

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